AI for customer support: 74% less workload

How it works

Choose an example (or write your own)

Received email preview

From:

6 of 6 done

Redacted

Before sending to the LLM, sensitive data is placed into a safe

The safe

[PERSON_1]Owen Abernathychild

[PERSON_2]Kristen Abernathyparent

[STAFF_1]Mr. Delgadoteacher

[GRADE_1]grade 4grade

Fromkabernathy.home@example.comsender, finds the family

The safe stays on this server.

The email gets redacted

Hi there, [PERSON_1] ([GRADE_1] Spanish, Tuesdays 4:30 at North) was out sick this week so he missed class. Is there a way for him to make it up? … He really likes [STAFF_1].
Thanks so much, [PERSON_2]

Classified

A quick LLM decides what topic is being asked, and routes it to the respective knowledge base

academic_placementattendancebilling_disputebilling_paymentsclass_operationsclass_transferenrollmentevaluationshomework_academiconboardingotherportal_technicalschedule_timezoneshipping_logisticsstaff_internalsummer_programsteacher_outreachwithdrawals_refunds

→ Knowledge base: Homework and attendance · standard reply · 92%

Missed one class through illness. Asks how to make it up and who tells the teacher.

Rule applied

The school rule behind the reply.

Branch: standard reply · needs CRM and calendar

P1 A missed class can be made up in any same-grade section at any location within 30 days; two make-ups per subject per semester; book through the desk, not the teacher.

FAQ used: make-ups

Looked up

What it checked, and what it kept.

CRMLooked up by the sender's address

ChildOwen Abernathykept here, filled in at the end

Gradegrade 4 Spanishkept here, filled in at the end

HomeNorth, Tuesday 4:30sent to the model

Make-ups0 of 2 usedsent to the model

Matched here by the address, never sent. Unknown sender: the model gets only the public policies and timetable.

CalendarOpen grade 4 Spanish sections, next 30 days, not Saturday

Mon 4:30Westgate, 2 seatssent to the model

Wed 4:30Downtown, 1 seatsent to the model

Thu 5:00North, 2 seatssent to the model

BillingNot needed for this email

PoliciesP1 Make-ups, P2 Absences

See step 3.

Drafted

All the model wrote. No names.

Hi [PERSON_2],
Glad [PERSON_1] is better. He can make up Tuesday's class in another [GRADE_1] Spanish section: Westgate on Monday 4:30, Downtown on Wednesday 4:30 or North on Thursday 5:00. Which one suits? The desk books it and lets [STAFF_1] know.
The Lanternwood team

Rehydrated

Names back in. What the parent reads.

Hi Kristen,
Glad Owen is better. He can make up Tuesday's class in another grade 4 Spanish section: Westgate on Monday 4:30, Downtown on Wednesday 4:30 or North on Thursday 5:00. Which one suits? The desk books it and lets Mr. Delgado know.
The Lanternwood team

DraftsThe draft appears in your Outlook or Gmail, ready for sending.

Nothing is stored. The model saw step 1, the public policies and the facts marked sent in step 4. Nothing else.

Drop Customer Support workload by 74% with AI